We trusted Liam and knew that he had a high attention to detail. Building with someone that we trusted that would also have our best interest at heart, was important to us. It was extremely daunting at first moving away from a volume / project builder, to a custom builder. The open communication with the team and Liam’s understanding, really helped in making the decision, to go with the team.
There were many instances when the team went well over and above. Even after handover there were still instances where trades were going well and truly over and above.
During the building process small things that really made the experience great from our perspective were the trades that were used onsite. On no occasion were we made to feel that we were not welcome and trades on site were only too willing to want to talk us through what their plans were and how proud they were of the work they produced. The concrete team were amazing, the bricklayers were also great and the pride they took in their work really made a difference. The Electricians were extremely good, with the team continuing to go well above and beyond even after handover. The Electrician who installed the home theatre system did a fantastic job, we noticed that the projector was projecting a shadow just off the screen in which most cases this would be ignored, but they went out of their way to order and install a new projector mount that fixed the issue at no charge after handover. The plumbing team were also fantastic and were all too eager to involve us in any conversations on what was happening onsite.
The Trethowan building team were amazing onsite, the examples of where the team went over and above were numerous, one that springs to mind is that when we was installing the basketball ring, we were lifting a large backboard and one of the team were all too happy to lend a hand and some expertise. The small instances like that were numerous and really made a difference.
The major example that really went way over and above was when Liam offered his team to plant 20 new trees that we had ordered on a whim and then realised the enormity of actually getting them in the ground, in conversations with Liam he realised this also, and was all too quick offer his team to plant them for me as a goodwill gesture. We are sure that a gesture like this would not happen anywhere else and the quality of what they delivered was first class.
There were really to many instances to put into a review but there was no example of where we were let down by the team on any occasion.
It was certainly the quality of work, knowing Liam personally really did help as we trusted his character and knew that he had strong values and ethics which helped with our decision. It was only during the process that we realised the difference that it made building with Trethowan Building. The ability to customise anything in retrospect was something that made them different. Anything we could dream of, we could make happen, and that really helped with us executing our vision of our new home.
During the design process, the input from the team really bought our ideas to life on paper. We would have an hour long catch-up most weeks to review and ensure all was on track and ensure that we were within our budget. The time spent reviewing really made a difference through the build as we felt that we talked through every aspect of the building.
What aspect of the product or service were you least satisfied by? *Price
*I think early on a lack of understanding and a struggle to understand what true value was, was challenging for us. As we were guided through the process, the value became more apparent and we were comfortable with the price.
I certainly think that we got good value with our home as the workmanship and the overall process was fantastic, it was difficult to compare to big box builders that offer something totally different and we were happy with the outcome.
The open communication was always excellent, we always felt comfortable in having a conversation with any of the team. It was always great to be able to talk through ideas and changes with Liam.
Throughout the build, Liam was able to make suggestions that would improve the build and it was great to have his input as the small changes made a great difference to the final finish.
